5.3 Manage Call Task
The Manage Call Task page lists Inbound and Outbound missed calls.
Follow these steps to manage the Manage Call Task:
Select the Manage Call Task menu from the Call option.
In order to find a particular call, you can use the filters, then hit the "Search" button.
If the missed call is answered, its status changes to "Closed" otherwise, it remains "Open" until the call is answered.
Clicking on a specific number in the "To Number" column triggers the Click to Call process for both Inbound and Outbound calls.
Edit Task:
You can edit the field by clicking the Tag icon.
On the Edit Task page, you can modify the "Description" and add "Comments".
In cases where Inbound or Outbound tasks remain open due to unreachable customers, comments can be added to address the issue and prompt closure.
Click the "Update" button to save the changes.