8.3 Manage DND

Add DND(Do Not Disturb):

• Select the Add DND menu from the Manage DND option.

• On the "Info" form, enter the Contact Name, Mobile Number, and Reason for the DND entry.

Fig 8.3.1

• After filling in the required valid details, click "Update" to save.

Management DND:

The Management DND page lists the customers marked for DND.

Follow these steps to manage the DND Customer:

• Select the Management DND menu from the Manage DND option.

• In this section, you will find fields featuring "Search" and "Edit" functionality.

Fig 8.3.2

• In order to find a particular DND customer, you can use the Quicksearch filter, then hit the "Search" button.

Edit DND:

• You can edit the field by clicking the Tag icon.

• On the Edit DND page, you can modify only the status field to "Removed" or "Active".

Fig 8.3.3

• Click "Update" button to save the changes.

Note: If a customer's contact is added to the Do Not Disturb (DND) list, agents cannot make calls to that customer until the contact's status is changed to"Removed"