Add Agent:
Select the Add Agent menu, from the Manage Agent option.
On the "Info" Tab, Select the name of the Agent.
Upon choosing the agent's name, the user's email and mobile number will be automatically filled in.
Enabling the "Sent Missed Call Alert" checkbox triggers a Telegram alert to be sent to the agent
In the "Department" Tab, agents have the option to be linked with a single department or multiple departments.
In the "Phone" Tab, agents have the option to be linked with a single Cloud Number or multiple Cloud Number.
After filling in the required valid details, click “Update" to save.
Managent Agent:
The Manage Agent page lists the Agent thus added.
Follow these steps to manage the agents:
Select the Manage Agent menu, from the Admin option.
In this section, you will find field featuring “Search" and “Edit" functionality.
Selecting the checkbox displays active agents, while deselecting it shows inactive agents.
In order to find a particular Agent, you can use the Quicksearch filter, then hit the “Search" button
Edit Agent:
You can edit the field by clicking the Tag icon.
On the Edit Agent page, you can modify the Agent Name, Mobile, Send Missed Call Alert, Department Name, Agent Number.
You have the option to enable or disable a Agent using the Enable Toggle.
In the “Event Log Tab”, changes made in Edit Agent are recorded with modification dates and descriptions.
Click “Update” button to save the changes.