9.2 Manage Department

Add Department:

• Select the Add Department  menu, from the Manage Department option.

• On the "Info" Tab, Tab, Enter the name of the Department and Telegram Group GUID.

• Enabling the "Sent Missed Call Alert" checkbox, you'll receive Telegram notifications whenever there's an Outgoing call.

  Fig 9.2.1

• In the "Phone" Tab, Departments have the option to be linked with a single Cloud Number or multiple Cloud Number.

  Fig 9.2.2

• After filling in the required valid details, click “Update" to save.

• Configure Department Alerts:
  • Once the department is added, you will see the "Config" Tab, which contains the following settings:
    • Min Call Count: Set the minimum number of calls that must be made to clients in a day for this department.
    • Interval Mins: Specify the interval in minutes at which alerts should be sent to the Telegram group.
    • Is Enable: Enable or disable the alert feature based on your department's needs.
    

Manage Department:

The Manage Department page lists the Departments thus added.

Follow these steps to Manage the Departments:

• Select the Manage Department menu, from the Admin  option.

• In this section, you will find field featuring “Search", “Checkbox" and “Edit" functionality.

• Fig 9.2.3

• Selecting the checkbox displays active department, while deselecting it shows inactive department.

• In order to find a particular Department, you can use the Quicksearch filter, then hit the “Search" button

Edit Department:

• You can edit the field by clicking the Tag icon.

• On the Edit Department page, you can modify the Department Name, Telegram Group GUID, Send Missed Call Alert, Cloud Number.

• You have the option to enable or disable a Department using the Enable Toggle.

• In the “Event Log Tab", changes made in Edit Department are recorded with modification dates and descriptions.

• Fig 9.2.4

  Fig 9.2.5
  Fig 9.2.6

• Click “Update” button to save the changes.

Note: To Enter Telegram Group Guid and receive alert on Telegram, You have to verfiy your Telegram Group. Click here for the Telegram Group Verification