Robeeta Office Smarter Call - User Manual

Robeeta Office Smarter Call - User Manual

12.2 Telegram Group Verfication


Create a New Telegram Group:

Open Telegram and click on “New Group” from the side menu. Give the group a name and click “Next”. Add “RobeetaRobot” to the group and click “Create” to finalize the group creation.

Fig 10.2

Start a Chat:

Once the group is created, start a chat by typing “/start“”. You will receive a message containing the chat ID, which serves as your chat guid in Robeeta's SmaterCall.

Fig 10.2

Receive Updates:

Now, whenever the agents in the group make a Outgoing call, you will receive a Telegram alert regarding the outgoing call details in the group you created. You can also create a separate group specifically for each department.