The Call Summary page displays a summary of calls.

Follow these steps to manage the Call Summary:

• Select the Call Summary menu from the Report option.

• Date filtering options include "Set Dates," "From Date" and “To Date" for precise search capabilities.

• The type filter offers versatile advantages, providing summaries such as “Call Summary”, “Call Performance”,”Department Summary” and “Agent Summary” for comprehensive insights.

• Selecting Call Summary in the type filter displays incoming and outgoing call metrics, including counts for answered, missed calls and total calls.

Fig 7.1.1

• Selecting Call Performance in the type filter shows departmental outgoing call metrics, including missed and answered call counts and ratios.

Fig 7.1.2

• Selecting Department Summary in the type filter displays incoming and outgoing call metrics, including missed, answered call and total calls counts, for all departments.

• An additional “Department” filter is available for checking metrics for individual departments as well.

Fig 7.1.3

• Selecting Agent Summary in type filter displays team metrics, including incoming and outgoing call counts, missed call counts, answered call counts, and total calls.

Fig 7.1.4