Add contact

• On the "Info" Tab, Enter the Contact Name, Mobile, Email and Remarks

• Agent can also enable the "Public" Toggle.

• Select the desired group from the Group field.

Fig 11.3.2

• Choose the desired Department from the Department name on the “Share” Tab.

• If no department is selected, the information will remain visible only to Agent.

Fig 11.3.3

• After filling in the required valid details, click “Update" to save the Contact .

Manage Contact:

• The Manage Contact page lists the contacts you added.

• You can edit a contact by clicking the “Right arrow” icon on the right side of each contact.

Fig 11.3.5

Edit Contact:

• On the Edit Contact page, you can modify the Contact Name, Mobile, Email, Remarks, Public and Department Name.

Fig 11.3.6

• click “Update" to save the Contact.