Robeeta Office Smarter Call - User Manual

Robeeta Office Smarter Call - User Manual

11.2 CDR

Incoming Calls:

Fig 11.7

  • Incoming Calls lists calls received from customers.

  • Clicking a row on the Incoming Calls page will direct you to the "Click-to-Call" page with the customer's number filled in.

  • Users can use filters to fetch specific details of Incoming Calls.

  • Fig 11.8

Outgoing Calls:

Fig 11.9
  • Outgoing Calls lists the calls made to customers by the agent.

  • sers can use filters to fetch specific details of Outgoing Calls.

Fig 11.10