Incoming Calls:

• Incoming Calls lists calls received from customers.

• Clicking a row on the Incoming Calls page will direct you to the "Click-to-Call" page with the customer's number filled in.

• Users can use filters to fetch specific details of Incoming Calls.

Fig 11.2.2

Outgoing Calls:

• Outgoing Calls lists the calls made to customers by the agent.

• Users can use filters to fetch specific details of Outgoing Calls.