Robeeta Office Smarter Call - User Manual

Robeeta Office Smarter Call - User Manual

11.1 Call

Click To Call:

Fig 11.3
  • Navigate to the Click To Call page by either clicking the "Click to Call" module in Menu or selecting the Click To Call Icon in the bottom navigation.

  • Fig 11.4
  • Users can Enter the customer's number manually or utilize the contact icon below to access saved contacts and initiate a call.

Note: While using the contact Icon , only contacts added within the Manage Contact are visible, not those stored on the mobile device.

Active Calls:

Fig 11.5
  • Active Calls displays ongoing calls initiated by agents.

  • For more detailed information about active calls, click here Active Calls.

  • Fig 11.6