Robeeta Office Smarter Call - User Manual

Robeeta Office Smarter Call - User Manual

8.3 Manage DND


Add DND(Do Not Disturb):

  • Select the Add DND menu from the Manage DND option.

  • On the "Info" form, enter the Contact Name, Mobile Number, and Reason for the DND entry.

  • Fig 8.12
  • After filling in the required valid details, click "Update" to save.

Management DND:

The Management DND page lists the customers marked for DND.

Follow these steps to manage the DND Customer:

  • Select the Management DND menu from the Manage DND option.

  • In this section, you will find fields featuring "Search" and "Edit" functionality.

  • Fig 8.13
  • In order to find a particular DND customer, you can use the Quicksearch filter, then hit the "Search" button.

Edit DND:

  • You can edit the field by clicking the Tag icon.

  • On the Edit DND page, you can modify only the status field to "Removed" or "Active".

  • Fig 8.14
  • Click "Update" button to save the changes.

Note: If a customer's contact is added to the Do Not Disturb (DND) list, agents cannot make calls to that customer until the contact's status is changed to"Removed"