6.1 Incoming Calls
The Incoming Calls page lists the calls received from customers.
Follow these steps to manage the Incoming calls:
Select the Incoming Calls menu, from the CDR option.
Date filtering options include "Set Dates," "From Date," and “To date" for precise search capabilities.
In order to find a particular Incoming calls, you can use the Quicksearch filter, then hit the “Search” button.
Call ID, Duration, customer number (From number), and agent/department number (To number) details are presented in the table.
Agents can initiate calls to customers by simply clicking the Click to Call icon
The system auto-fills customer and agent numbers for seamless calling.
By clicking the call icon
, a form named Call Log is opened, displaying details of incoming calls for the specific customer.