Robeeta Office Smarter Call - User Manual

Robeeta Office Smarter Call - User Manual

5.3 Manage Call Task

The Manage Call Task page lists Inbound and Outbound missed calls.

Follow these steps to manage the Manage Call Task:

  • Select the Manage Call Task menu from the Call option.

  • In order to find a particular call, you can use the filters, then hit the "Search" button.

Fig 5.5
  • If the missed call is answered, its status changes to "Closed"; otherwise, it remains "Open" until the call is answered.

  • Clicking on a specific number in the "To Number" column triggers the Click to Call process for both Inbound and Outbound calls.

Edit Task:

  • You can edit the field by clicking the "Tag" icon.

  • On the Edit Task page, you can modify the "Description" and add "Comments".

  • In cases where Inbound or Outbound tasks remain open due to unreachable customers, comments can be added to address the issue and prompt closure.

Fig 5.6

Fig 5.7
  • Click the "Update" button to save the changes.