5.1 Click To Call
Select the Click To Call menu from the Call option.
The Click To Call page includes two fields: "Customer Number" and "Caller Number."
Select the Click To Call menu from the Call option.
The Click To Call page includes two fields: "Customer Number" and "Caller Number."
Enter the customer number in the “Customer Number” field.
Choose a number from the "Caller Number" field to initiate a call to the customer.
Clicking the "Call" button connects to the caller's number.
Initially, the call is directed to the agent.
- Upon the agent's acceptance, they receive a Telegram alert regarding the outgoing call details.
- Subsequently, the call proceeds to reaching out to the customer.
Enter the customer number in the “Customer Number” field.
Choose a number from the "Caller Number" field to initiate a call to the customer.
Clicking the "Call" button connects to the caller's number.
Initially, the call is directed to the agent.
- Upon the agent's acceptance, they receive a Telegram alert regarding the outgoing call details.
- Subsequently, the call proceeds to reaching out to the customer.
Fig 5.1.1
Fig 5.1.2
Note: To receive alerts on Telegram, you have to verify your Telegram account. Click here for the Telegram Bot Verification.
Fig 5.1.3
Fig 5.1.4
Note: To receive alerts on Telegram, you have to verify your Telegram account. Click here for the Telegram Bot Verification.